Terms & Conditions

These Terms and Conditions govern the use of The Luggage Cab website and services. By making a booking, accessing our website, or using our services, you agree to be bound by these Terms and Conditions.

Services

The Luggage Cab provides luggage collection, transportation, temporary storage , and delivery services within designated service areas.

Service availability may vary based on location, scheduling, traffic conditions, weather conditions, and operational capacity.

Temporary storage (Short & Long Term) may be provided either at a facility operated by The Luggage Cab or through a third-party storage facility or storage partner selected and approved by The Luggage Cab.

Booking Requirements

Customers are responsible for providing:

Accurate pickup and delivery information
Correct contact details
Accurate luggage quantities and dimensions
Any special handling instructions

The Luggage Cab shall not be liable for delays or service issues resulting from inaccurate information provided by the customer.

Pricing

All prices displayed on the website are in AED and are subject to final confirmation before the booking is accepted.

Storage prices cover storage services only. Pickup and delivery charges are not included and will be calculated and charged separately based on the pickup and delivery locations, luggage quantity and size, access requirements, and any additional services requested.

Additional charges may apply for:

Oversized or excess luggage

Pickup and delivery for storage orders

Packing and moving services

Special handling requirements

Extended waiting times

Changes requested after booking confirmation

Any additional charge identified after booking will be communicated to the customer for approval before the related additional service is performed. The Company may decline to perform any additional service until the applicable charge has been approved and paid.

Prohibited and Restricted Items

Customers must not place any prohibited, illegal, dangerous, hazardous, or restricted items inside any luggage, bag, box, or other item accepted for transportation or storage.

Prohibited items include, but are not limited to:

Firearms, ammunition, weapons, and replicas
Cash, cheques, bonds, and negotiable instrument
Explosives, fireworks, and flammable materials
Illegal drugs, narcotics, and controlled substances
Toxic, corrosive, radioactive, or hazardous substances
Fuel, gas cylinders, compressed gases, and leaking containers
Perishable food, wet items, or goods requiring temperature-controlled storage
Live animals, insects, or plants
Any item prohibited by UAE law or by the relevant airport, airline, customs, or government authority

Dubai Customs classifies narcotics and various dangerous or restricted goods as prohibited or subject to approval, including weapons, ammunition, explosives, and fireworks.

Items not accepted without prior written approval:

Jewellery, watches, precious stones, and precious metals
Passports, Emirates IDs, visas, legal documents, and other identification documents
Medication, particularly controlled or temperature-sensitive medication
Laptops, cameras, and other high-value electronics
Fragile, irreplaceable, antique, or sentimental items
Lithium batteries, power banks, e-cigarettes, and battery-powered smart luggage
Any single item of unusually high value

The customer must disclose any restricted, fragile, hazardous, or high-value item before booking confirmation.

The Luggage Cab reserves the right to refuse any luggage or item that is considered unsafe, prohibited, unsuitable for transportation or storage, or not properly packed. The Luggage Cab may require the customer to open the luggage for inspection before acceptance and may refuse the service if the customer declines.

Where prohibited or suspicious items are discovered, The Luggage Cab may stop the service and notify the relevant authorities where required by law.

Customer declaration

By handing over luggage or other property to The Luggage Cab, the customer confirms that they are legally entitled to possess the items and that the luggage does not contain any prohibited or undisclosed restricted items.

Luggage Protection

Each Booking is covered up to USD 1,000, subject to investigation and verification of any claim.

Customers who purchase Premium Protection may receive enhanced coverage of up to USD 2,000 per item according to the selected booking option.

Coverage does not apply to:

Normal wear and tear
Improperly packed items
Prohibited items
Loss resulting from inaccurate customer information
Force majeure events beyond our control

Collection and Delivery

Customers must ensure luggage is available at the agreed pickup location and time.

Delivery times are estimated and may vary due to traffic, weather conditions, security checks, public events, or other operational factors.

The Luggage Cab is not liable for delays caused by circumstances outside its reasonable control.

Cancellations and Refunds

Customers may cancel bookings free of charge up to 12 hours before the scheduled pickup time.

For cancellations made within 12 hours of pickup:

50% of the booking fee will be charged

For no-show situations:

100% of the booking fee will be charged

Refunds, where applicable, will be processed using the original payment method.

Customer Responsibilities

Customers agree to:

Comply with all applicable laws
Provide accurate information
Ensure luggage is properly packed
Be available during scheduled pickup and delivery windows
Avoid placing prohibited items in luggage

Limitation of Liability

To the maximum extent permitted by law, The Luggage Cab shall not be liable for:

Indirect or consequential losses
Lost profits or business interruption
Delays outside reasonable control
Damage resulting from prohibited items
Inaccurate information supplied by customers

Our liability shall not exceed the applicable protection coverage or the amount paid for the service, whichever is lower.

Intellectual Property

All content on https://theluggagecab.com/, including text, graphics, logos, images, and website design, is the property of The Luggage Cab and may not be copied, reproduced, or distributed without written permission.

Changes to Terms

The Luggage Cab reserves the right to modify these Terms and Conditions at any time. Updated versions will be published on this page and become effective immediately upon publication.